Customer Care and Help

To request a correction or to change information on your certificate, submit a Certificate Request Form. The cost is $20 for each certificate requested.

1. Download, print out, and complete the Certificate and Score Release Request Form. Downloading this PDF file requires installation of Adobe^® Acrobat^®Reader^®. Print legibly when completing the form.

   How to download: Save the file to your computer's hard drive and open from there rather than opening it via your web browser.

   In Internet Explorer, right click on the PDF link; choose "Save Target As..."; save the file to the location you want and then open the file once the download finishes.

   In Netscape Navigator, right click on the PDF link; choose "Save Link As... "; save the file to the location you want and then open the file once the download finishes.

   If you are unable to download the PDF and would like one sent to you, phone (800) 765-2122, ext. 703. In Chicagoland (312) 715-1010, ext. 703.

2. Fax your completed form to the Certification Department at (866) 665-9570 or (312) 583-9853.

3. Immediately after faxing, phone to verify that we have received your fax: (800) 765-2122, ext. 703. In Chicagoland (312) 715-1010, ext. 703.

   Or you may mail your completed form to the:

   National Restaurant Association Solutions
   175 West Jackson Boulevard, Suite 1500
   Chicago, Illinois 60604-2814
   Attn: Certification Department

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