Product Return Policy

Please examine the material you have received as soon as possible. If for any reason you are dissatisfied with your order, please call the National Restaurant Association Solutions Customer Service Department first - before products are returned - for a Return Authorization Number specific to your material.

Monday - Friday, 8:30am - 4:30pm CST
800-765-2122 ext 701 (Chicago) 312-715-1010, ext 701

Your Return Authorization Number must be displayed on the outside of all return packages containing merchandise returned for full credit or exchange, and damaged goods returned for replacement.

Please note:

Return Promptly: All product returns must be made within 30 days from the date of invoice.
Custom Material: Custom materials are not returnable.
Condition of Items:All returned products must be in original and resalable condition. All CD's and videos must be returned unopened. If returned products are damaged in any manner, they will be returned to the customer at the customer's expense without an issued credit.
Packing Returns: A copy of the original invoice or packing slip must be included in the first box of a return, and your Return Authorization Number must be displayed on the outside of each box. If you have multiple boxes to return, please mark boxes accordingly (e.g. 1 of 4, 2 of 4, etc.). If other unrelated shipping labels are on the box, please remove or mark them out. Please ship the return in its original packaging, if possible, as this will allow your return to be processed properly.
Use the Correct Address: Any products returned to an address other than that provided by National Restaurant Association Solutions Customer Service Department will cause your credit to be delayed and will result in a $25.00 processing fee being charged to your account. Returns to the NRA Solutions business address or lockbox address are not permitted.
Traceable Shipments: For your own protection, please return product by traceable means (e.g. Federal Express, UPS, RPS, or Insured/Certified First Class Mail). Unfortunately, if we cannot trace a package sent to our warehouse, we will not be able to issue a credit.
Call-tags: Call-tags will be issued if the we commit a fulfillment error. No other call-tags will be placed.
Questions? If you have any questions or concerns regarding our product return policy, please email our Customer Service Department at customerservice@restaurant.org or phone the Customer Service Department at (800) 765-2122, ext. 701, in Chicagoland call (312) 715-1010, ext. 701.